Privacy Policy

Who we are

Nomadic Home & Garden Pty Ltd provides landscaping, garden care, property maintenance, handyman, cleaning, make-good and related services across Adelaide and surrounding areas.

For privacy enquiries, contact us at admin@nomadichomegarden.com.au or call 1300 147 704.

Personal information we collect

We may collect personal information when you submit a contact or enquiry form, request a quote, consultation or call-out, upload photos or documents through our website, subscribe to our email or SMS updates, book or purchase services, communicate with us by phone, email, SMS, social media or other digital channels, interact with our website, advertising or online store, provide feedback, reviews or testimonials, or apply for work or contact us about employment.

The personal information we collect may include your name, email address, phone number, property address or service location, billing details, details about your property or project, photos or files you upload, preferred appointment times, referral source, payment information, communication history, marketing preferences and website usage information.

Photos, videos and uploaded files

If you upload photos, videos or documents through our website or send them to us by email, SMS or other digital communication, we may use them to assess your enquiry, prepare quotes, plan works or keep job records.

Please avoid uploading personal, sensitive or unnecessary information unless it is relevant to your enquiry. We may ask for your permission before using project photos, before-and-after images or testimonials for marketing, website or social media purposes.

How we use personal information

We collect and use personal information to respond to enquiries, provide quotes and advice, book appointments and services, complete landscaping, garden care, property maintenance and related works, process payments, manage customer relationships, send service updates and administrative messages, send marketing emails or SMS where you have subscribed, improve our website and services, and comply with legal and business obligations.

Email and SMS marketing

You may choose to subscribe to our email or SMS updates, including seasonal garden care tips, service updates, special offers, discounts and occasional giveaways. By subscribing, you consent to receiving marketing communications from Nomadic Home & Garden Pty Ltd.

You can unsubscribe at any time by using the unsubscribe link in our emails, following the opt-out instructions in our SMS messages, or contacting us directly. Transactional messages such as booking confirmations, quotes and invoices may still be sent where necessary.

Website analytics, cookies and tracking

Our website may use cookies, analytics tools, advertising pixels and similar technologies to understand how visitors use the website, improve performance and measure advertising effectiveness. These tools may collect information such as pages visited, time spent on the website, device and browser type, approximate location, referral source, interactions with forms and links, and advertising campaign performance.

We may use tools such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel or similar services. You can usually disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

Online store and payment information

If we operate an online store, we may collect personal information required to process orders, payments, delivery, returns, customer support and product enquiries. Payment information may be processed by secure third-party payment providers. We do not intentionally store full credit card details on our website unless this is handled securely by an authorised payment provider.

Who we may share information with

We may share personal information where reasonably necessary with employees, contractors and service providers assisting us to deliver services, website and hosting providers, payment processors and accounting systems, delivery or fulfilment providers where online store orders are involved, professional advisers or legal representatives where required, government or law enforcement bodies where required by law, and third-party platforms used for analytics, advertising or marketing.

We only share information where it is reasonably necessary for our business operations, service delivery, legal obligations or customer communication.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored in digital systems, cloud platforms, email systems, customer databases, accounting software, job management systems or secure physical records.

No online transmission or storage system is completely secure. However, we take reasonable steps to use reputable systems and protect the information we hold.

How long we keep information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, comply with legal and tax obligations, respond to disputes and maintain business records. When information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated or incomplete. We may need to verify your identity before providing access or making changes.

Reviews, testimonials and project photos

If you provide a review, testimonial or feedback, we may ask for your permission to use it on our website, social media, marketing material or business profiles. Where project photos are used, we aim to avoid publishing personal or sensitive details unless permission has been given.

Third-party links

Our website may contain links to third-party websites, social media pages, payment providers or other external platforms. We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations. The updated version will be published on our website with the updated date shown above.

Contact us

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue. Email: admin@nomadichomegarden.com.au — Phone: 1300 147 704.